Today, consumers and customers value their time and expect businesses to do the same. When they call a business for a query or a complaint, they hope the company representatives to immediately answer the call and listen to what they have to say. Suppose you have a receptionist round-the-clock to answer the call. In that case, your business earns the reputation of offering excellent customer service and satisfaction in the market. For giving you a competitive edge over your peers.
How can a professional answering service boost the reputation of your business?
A professional answering service acts on your behalf when it comes to answering the customer calls of your business. You can focus on the core tasks of your business. For knowing that skilled and trained experts in customer service and telephone etiquette are managing your customers. Every inbound call is recorded, so you will have all the call logs of your customers. And get an insight into how they feel about your product or services. If you are a small business owner, this service dramatically benefits you. It enhances the professionalism of your business giving you goodwill and credibility in the market just like your larger peers in the same niche.
Save costs for the company
A company providing extended hours is costly, and a business owner needs to ensure that a receptionist or additional staff is employed to answer calls or pay overtime. The costs for operations under such circumstances can be high, especially for a small to the medium business unit. However, if you do not have an answering service for customers after office hours, these costs are even more in losses as you can lose about 62% of your customer calls after the office closes for the day.
Missed calls mean lost opportunities
If your business miss customer calls, it leads to missed opportunities, creating significant gaps in the profit margins. Moreover, losses are more meaningful with customer service as this adversely impacts your business’s reputation. Call loss can also occur during the day when there is an overflow of calls with less staff available to manage their calls. On average, about 30% of customers have reported in several surveys that they feel frustrated when they cannot reach live agents for query or complaint resolutions.
24/7 live agents catering to your customer calls
You can take care of all the above problems when you hire a professional answering service for your business. As there are 24/7 live agents taking care of your customer calls. A phone answering service can benefit a range of businesses. You can alleviate tensions knowing that your customer calls are managed professionally. And each of them is recorded for you to check when and as needed.
When you hire professional answering services for your business needs, customer satisfaction is boosted. When customers are happy, your business succeeds, as they become the brand ambassadors in the market, promoting your goodwill to earn trust and credibility to a large extent! This helps you to establish your market presence and grab the competitive edge over your peers.